We are Proud to Be Veteran-Owned!

10/1/2024 (Permalink)

As a proud veteran-owned business, our team carries forward the values of service and dedication in everything we do.

At SERVPRO of NE San Diego County, we take great pride in being a veteran-owned business, and our journey has been shaped by the dedication and leadership of Jose Araya and Steve Carlile. Both Jose and Steve served as Marines for over 20 years, and when they bought their first SERVPRO® franchise, they brought with them the values instilled by their time in the military—integrity, discipline and an unwavering commitment to service.

Their military experience not only gave them the skills to lead but also fostered a deep understanding of teamwork and resilience. These qualities have become the backbone of our business, driving the high standards of service that SERVPRO is known for in the restoration, cleaning, and construction industries. Just as they served their country, Jose and Steve now serve the communities of San Diego and Riverside counties, ensuring that every project is handled with precision and care.

At SERVPRO of NE San Diego County, we continue to uphold the values that Jose and Steve embraced throughout their military careers. We approach every job with the same dedication and attention to detail, knowing that our clients depend on us to be there when they need us most. Being veteran-owned is more than a source of pride—it is the foundation of our commitment to excellence and the driving force behind our success.

We are honored to serve our community with the same spirit of service and dedication that guided Jose and Steve during their time in the Marines, and we look forward to continuing this legacy of leadership and service.

Your Trusted Restoration Partner: SERVPRO® of NE San Diego County's Six-Step Restoration Roadmap

10/1/2023 (Permalink)

From Damage to Renewal: Our Proven Six-Step Restoration Roadmap

When disaster strikes and your home or business requires restoration, you can count on SERVPRO of NE San Diego County to guide you through a well-defined restoration roadmap. Here's a glimpse into our six-step process:

Step 1: Initial Inspection 

Our experienced team conducts a thorough inspection to assess the damage and determine the necessary actions. This crucial step lets us formulate a precise plan tailored to your situation.

Step 2: Demolition 

Rest assured, we only remove what's necessary during the demolition phase. Our goal is to minimize disruption and cost while efficiently addressing the damage.

Step 3: Equipment Monitor 

After demolition, we place specialized equipment to facilitate drying and restoration. Our dedicated team regularly checks and maintains this equipment to ensure it's operating effectively.

Step 4: Subcontractors 

When specific expertise is required, such as plumbing, electrical work, or industrial hygiene assessments, we bring in trusted subcontractors to ensure that every aspect of the restoration process is handled precisely.

Step 5: Final Walkthrough 

Once the affected materials are thoroughly dried and restored, we conduct a final walkthrough with you. Your satisfaction is paramount, and we want to ensure that all your concerns are addressed.

Step 6: Payment and Reconstruction 

Upon completion of the work, we send you a final invoice. If reconstruction is needed, whether through our team or a referred company, we're here to assist you in rebuilding your space to its former glory.

At SERVPRO of NE San Diego County, we understand the importance of a structured restoration process. Count on us to navigate this roadmap with you, providing professional guidance and support through every step of the way.

Disinfecting Your Business!

9/20/2022 (Permalink)

We provide disinfecting services to the local business so they can stay in business!

As San Diego gets back to business, we all have a new sense of what it means to be clean. At SERVPRO, we’re dedicated to inspiring confidence in communities across the country as we find our way to a new normal.

We’re doing just that with Certified: SERVPRO Cleaned. Our new defensive pathogen cleaning program that goes way beyond standard janitorial cleaning practices. This is proactive viral pathogen cleaning. With over 50 years of experience in biochemical spill remediation and decontamination, you can trust SERVPRO professionals to bring a higher standard of clean to the places we gather. So how does it work?

It’s grounded in our unique 3 C’s:

• Consult: Not all businesses are the same, so we’ll tailor a bespoke cleaning program based on the unique needs of each facility.
• Clean: Based on the agreed plan, an expert deep clean is initiated using our proprietary EPA-Approved Hospital-Grade cleaning solutions and always adhering to the leading level of cleaning and decontamination standards set by the CDC.
• Certify: You’ll know a business is Certified: SERVPRO Cleaned by the shield posted on their front window. Along with digital emblems and other collateral, this beacon represents their commitment to the comfort and security of their employees, customers and community. So when you see the Certified: SERVPRO Cleaned shield, you can walk in with confidence. Because you’ll know the #1 choice in clean up and restoration was there.

For more information please contact your local SERVPRO SERVPRO of N. Vista/ San Marcos, SERVPRO of Escondido, SERVPRO of Carlsbad & SERVPRO of NE San Diego County Available 24/7 including holidays - 760-520-1565

Thank You For the Wonderful Reviews!

9/20/2022 (Permalink)

We often receive hand written letters from our customers. It really makes our day!

We would like to take a moment and reflect on and celebrate the many, many, five star reviews we have received on Yelp this year. We are always so excited to hear of the great experiences our customers had with our team and services. Our employees have been very proactive in requesting customers to leave us positive reviews and in turn our customers have been amazingly receptive to leaving them for us.  Our customers have even taken the time to "shout out" specific employees in their reviews who went above and beyond to provide excellent customer service and our franchise began rewarding employees for being named in reviews.  It has been a very positive year for Yelp reviews for us and we are hoping to receive even more reviews as the year progresses. 

Mold Found in Your Home or Business?

6/7/2022 (Permalink)

Personal protective equipment is necessary when it comes to mold removal.

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise mold removal and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

• Mold is present almost everywhere, indoors and outdoors.
• Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
• Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. 
• Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
• Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
• Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

We Take Pride in the Work We Provide!

6/7/2022 (Permalink)

We have a great group of employees and our employee retention shows that! Some of them have been with us 10+ years!

Our team is full of honest people who take pride in their work. Behind every group of hard workers are inspiring leaders.

At SERVPRO of NE San Diego County we are lucky to have not only one but three courageous leaders. They have molded all of us into the helpful and encouraging team we have become. Every part of our office plays a key role in our success.

From the second a customers calls our office, they are greeted by a person who understands the stress they are going through. Our team takes note of everything our customers have to say because the small details are important to running a smooth operation.

Our project managers are incredibly detailed in their explanations of procedures and walk every homeowner through the process giving specific information to help ease the stress.

We care deeply for our customers and it reflects in our positive reviews we receive from them.

Check out our Yelp in the link below!

SERVPRO NE San Diego County Yelp

Professional Cleaning & Sanitizing

3/28/2022 (Permalink)

Our employees wear their personal protective equipment to keep themselves and the customers safe.

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving/Racks
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of NE San Diego County (760)520-1565

Happy Customers!

1/7/2022 (Permalink)

"You all deserve better than 10. Great experience with all your staff." -SERVPRO customer

We love our customers and thankfully our customers love us.

We always ask our customers to complete a Certificate of Satisfaction or a COS, as we refer to them here at SERVPRO of NE San Diego. The Certificates of Satisfaction are very important to us as they allow us to review how we performed on each job.  What did we do well? What can we improve upon on the next job?

The Certificate of Satisfaction included with this blog is from a very satisfied customer we helped with some water damage in San Marcos.  Thankfully on this one it looks like there weren't any lessons to be learned or any areas where we needed to make improvements.  This customer was incredibly happy with the work we performed and even wrote "You all deserve better than 10. Great experience with all your staff," in the comments section.

We are very happy that our customer was satisfied and also very proud of our staff for providing excellent work. Your reputation is everything in the restoration industry.