Happy Customers!

1/7/2022 (Permalink)

"You all deserve better than 10. Great experience with all your staff." -SERVPRO customer

We love our customers and thankfully our customers love us.

We always ask our customers to complete a Certificate of Satisfaction or a COS, as we refer to them here at SERVPRO of NE San Diego. The Certificates of Satisfaction are very important to us as they allow us to review how we performed on each job.  What did we do well? What can we improve upon on the next job?

The Certificate of Satisfaction included with this blog is from a very satisfied customer we helped with some water damage in San Marcos.  Thankfully on this one it looks like there weren't any lessons to be learned or any areas where we needed to make improvements.  This customer was incredibly happy with the work we performed and even wrote "You all deserve better than 10. Great experience with all your staff," in the comments section.

We are very happy that our customer was satisfied and also very proud of our staff for providing excellent work. Your reputation is everything in the restoration industry.