Archived Blog Posts
We Appreciate Our Customers!
9/19/2022 (Permalink)
THANK YOU!
We recently received an overwhelmingly nice Yelp review today from a customer that had a large flood in their home about a month ago. The customer was so very grateful for our service that they took the time to list and thank every single one of our employees who worked on their home. It was incredibly nice of them to not only take the time to leave us a review but also recognize every single employee.
So with that in mind, this blog is dedicated to all our customers who have taken the time to leave us an online review or refer us to a friend or drop off something for the staff to say thank you. We have had the pleasure of helping so many customers that have showed us their appreciation in one way or the other, so we in turn, would like to show our appreciation to them.
Thank you to all of our wonderful customers.
Business Disinfecting
9/19/2022 (Permalink)
We are here to help for any Water, Fire, Mold, or Biohazard Issues you have.
This is a challenging time for all of us, and we know you are concerned about your business, as well as your employees, family, and friends. We at SERVPRO want you to know that while we are taking all recommended precautions for the health of our employees, we remain open for our normal business hours and are ready to assist you. We are conducting daily ULV Fogging of our facility with hospital grade disinfectant as a proactive measure and can also offer this service to customers.
We can help minimize the spread of germs with proactive cleaning! At SERVPRO, we're trained to adhere to the highest cleaning and sensitization standards, making us the #1 choice for cleanup and restoration. Call (760)758-3454 or email us at SERVPRO8942@sbcglobal.net to see how we can help clean your home or business.
Remember to:
• Wash hands frequently
• Avoid touching face
• Clean and sanitize house
• Clean and sanitize office
We Put He(Art) into Our Work.
6/12/2022 (Permalink)
SERVPRO is a team you can always count on.
Art is defined as;
the expression or application of human creative skill and imagination, typically in a visual form such as painting or sculpture, producing works to be appreciated primarily for their beauty or emotional power.
Fixing and repairing things are an art form.
Our team is full of craftsman who are experts in the restoration world. From their precision in cutting drywall to the beautiful repairs done to get homes and businesses back to normal. Our team is organized and articulate.
The experience our customers have with our team is no less than excellent. We always leave their property and presence with a positive feeling knowing that we got their place back to "Like it never even happened."
Welcoming a business into your personal property can be a scary thought but knowing that we guarantee our staff takes the best care of your personal belongings day in and day out can put your mind at rest while we get the work finished promptly.
With that said, we believe that SERVPRO creates art in homes and businesses every day.
SERVPRO of N. Vista/ San Marcos
SERVPRO of Escondido
SERVPRO of Carlsbad
SERVPRO of NE San Diego
(760)758-3454
Choose the team that is there for you.
Mold Found in Your Home or Business?
6/7/2022 (Permalink)
Personal protective equipment is necessary when it comes to mold removal.
Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise mold removal and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:
- Mold is present almost everywhere, indoors and outdoors.
- Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
- Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water.
- Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
- Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
- Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.
If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.
We Take Pride in the Work We Provide!
6/7/2022 (Permalink)
We have a great group of employees and our employee retention shows that! Some of them have been with us 10+ years!
Our team is full of honest people who take pride in their work. Behind every group of hard workers are inspiring leaders.
At SERVPRO of NE San Diego County we are lucky to have not only one but three courageous leaders. They have molded all of us into the helpful and encouraging team we have become. Every part of our office plays a key role in our success.
From the second a customers calls our office, they are greeted by a person who understands the stress they are going through. Our team takes note of everything our customers have to say because the small details are important to running a smooth operation.
Our project managers are incredibly detailed in their explanations of procedures and walk every homeowner through the process giving specific information to help ease the stress.
We care deeply for our customers and it reflects in our positive reviews we receive from them.
Check out our Yelp in the link below!
SERVPRO NE San Diego County Yelp
We Have a Fleet of 50+ Vehicles!
4/21/2022 (Permalink)
We can make it to jobs faster because we have a large amount of vehicles on the road daily.
We have 50+ vehicles on the road every day of the week to service customers quicker. When the storms hit southern California our office gets flooded with calls but since we are a large company, we are able to handle the high volume of customers in need of our services. It's important to us that we service our customers in a timely manner and with the amount of vehicles and employees we have, it's made possible. Floods always happen at an unpredictable time such as when heavy rains hit and you find a leak in your roofing. Our team knows how important quick service, we are faster to any size disaster. It doesn't rain often in sunny southern California but when it does, you know the team to call!
SERVPRO of NE San Diego County
(760) 520-1565
Our Business Continues to Grow!
4/21/2022 (Permalink)
As our business grows, our fleet does too.
As our business grows, so does our number of employees and size of our fleet. We started as SERVPRO of N. Vista/ San Marco in 2003 and have continued to grow ever since. Our most recent franchise is this one, SERVPRO of NE San Diego County. We are dedicated to giving our customers top notch service with every job we handle. Our team gathers around for weekly and daily meetings to ensure we are always on the same page. Communication is something that we have mastered together and it only keeps getting better. We have a solid system put together from the moment a customer calls our office to guarantee every person is taken care of in the same manner. All of our customers are important to us and it shows in our positive reviews!
We Keep Growing Our Team!
4/21/2022 (Permalink)
At SERVPRO of NE San Diego County we take pride in the work we provide. We treat every call we get with the same enthusiasm and hard working attitude. It is important for us to leave our customers with an overwhelming feeling of satisfaction from the work we did. What we do is more than a "job" we create a positive experience for our customers and take the headache away during a stressful time. We are professionals in our industry and know exactly what needs to get done and we can get it done in a timely matter. We are insurance preferred because we are a trusted business. Every single employee here cares about the work they provide for a customer. Many of our reviews talk about how "extremely nice and helpful" we are. We are this way because we care immensely. We give quality work and our best efforts to every single person. Our customers satisfaction are our priority. Like us on our Facebook page at SERVPRO of NE San Diego County to check out our video!
Professional Cleaning & Sanitizing
3/28/2022 (Permalink)
Our employees wear their personal protective equipment to keep themselves and the customers safe.
SERVPRO is Here to Help during this time of need
During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.
Specialized Training
We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.
The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:
- Kitchen/Food Areas
- Bathrooms
- Schools/Classrooms
- Offices
- Retail Spaces
- Water Fountains
- Shelving/Racks
- Sales Counters
- Carpets and Rugs
- Stair Handrails
- Elevator Cars
- Playground Equipment
- Fitness Equipment
Specialized Products
The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.
Call Today for a Proactive Cleaning
If your home or business needs deep cleaning services, call the experts today – SERVPRO of NE San Diego County (760)520-1565
Fire Aftermath
3/28/2022 (Permalink)
When disaster strikes, our team is there to put the pieces back together.
Most of the time when a fire burns through a property, it leave openings to the outside. Fires can burn through walls and shatter windows along with the high pressure fire hoses used to put them out. Openings throughout the house are left behind and can be easily accessed by anyone passing by. Large holes left behind expose all the personal belongings in the home. Usually homeowners live somewhere else when their homes is being put back together after a large fire. It's important to get the walls and windows boarded up immediately to secure the belongings inside. Our team offers board up services every day of the week so if disaster strikes in your home and you need assistance quick call our 24 hour number at (760)520-1565
Ultrasonic Cleaner for Smoke Damaged Items
3/28/2022 (Permalink)
Our ultrasonic cleaner can get smoke and soot off of hard surfaced items.
When a fire happens in a home or business, it destroys everything in it's path. It doesn't take long for the flames to run through the belongings in a household. It is a frantic experience for all of those involved. The place is left behind with fire damage from the flames, water damage from the fire hose and soot damage from the smoke. The initial fire may be out but the damage left behind is immense. The walls and furniture reek of smoke and need to be professionally cleaned. This is a photo of our ultrasonic cleaner that cleans the hard surfaced items. When solid items such as plates, silverware, decor, etc. have soot damage from the smoke we neatly pack them up and place them into the ultrasonic cleaner for a deep cleaning. After we dry them we pack them up neatly again to bring back to the home or business.
Stormy Weather Can Cause A LOT of Damage to Your Home.
3/7/2022 (Permalink)
Bad weather conditions can cause a lot of damage to your home or business property.
Southern California is not known for rainy weather but when it does rain for the few days out of the year, it comes in heavy! We are blessed to live in a beautiful place where the sun is always shining but because of that we do not really prepare ourselves and our properties for the potential damage that a rainstorm can bring. Storms show us the faulty roof tiles, and potential bad workmanship of the home in general. Sadly the only way to know these faults exist is for a rain water leak to show you. As long as SERVPRO gets out there as soon as possible to address to issue early on, it will be less damage to the home and get the home back to working condition quickly.
If you have a leak or water damage in your home or business, call us today for an inspection! (760) 917-1465
Smoke Damaged Clothing? We CAN Fix That.
3/7/2022 (Permalink)
Our Esporta machine can get your clothes smoke and odor free.
The aftermath of a fire can be overwhelming. Walls and ceilings are burned through. Soot lays upon all the furniture and decor left behind and clothing holds a strong smoke until properly washed. You cannot throw clothing into a regular washer because it will not remove the strong smoke odor. It needs to be professionally washed and our facility has an Esporta machine. We can wash any soft items in our machine to remove all soot and smoke. Our team understands the attachment that people have to their personal belongings and the fact that we are able to help restore over replace items makes a huge difference in the process. Being able to keep an important original item to our customers makes the process a little easier on them. We are able to save the things they care about most and that brings joy to us all. This photo shows a picture of what our Esporta machine looks like.
Lead Removal
1/12/2022 (Permalink)
Lead removal takes proper requirements that SERVPRO is certified to do.
According to EPA requirements (40 CFR Part 745) contractors must use lead-safe work practices and follow these three simple procedures:
- Contain the work area.
- Minimize dust.
- Clean up thoroughly.
The Environmental Protection Agency requires that businesses performing renovation, repair, and painting projects that disturb lead-based paint in pre-1978 homes, child care and schools be certified by the EPA.
Does Your Property Contain Lead?
Older homes and buildings are more likely to contain lead-based paint. Homes built before 1940 have a much higher chance of containing lead paint.
What You Can Do To Protect Your Family From Lead In Pre-1978 Homes
- If you rent, notify your landlord of peeling or chipping paint.
- Clean up paint chips immediately.
- Regularly clean floors, window sills, and other surfaces.
- Rinse sponges and mop heads after cleaning dirty or dusty areas.
- Wash children's hands, and toys often.
- Clean or remove shoes before entering your home to avoid tracking in lead from soil.
Commercial Mold Remediation
1/12/2022 (Permalink)
Our employees wear the proper PPE to remove mold safely.
When there is a flood and the water sits for an extended period of time it creates a breeding ground for mold growth. If there is a moisture issue in the building or home due to water intrusion, roof leaks, or poor humidity control, it is important to be aware of the following:
- Visible mold.
- A strong musty odor could indicate mold presence.
- Evidence of past moisture issues that could indicate previous mold growth.
- Excessive humidity.
If mold is found in the home or building, mold remediation will eliminate a potentially ill situation. Our professionals will look for any signs of visible mold. Following the industry standards for mold remediation, they will work to remove visible mold inside of a containment built on-site.
If you suspect mold in your home call SERVPRO of NE San Diego today! (760)520-1565
Dealing With Mold in Your Property?
1/12/2022 (Permalink)
Mold spores can spread fast and need proper containment for removal.
What is mold?
Molds are simple organisms that are found indoor and outdoor. They are very small spores. The color can be anywhere from white to orange and green to black.
What does it need to grow?
To grow, mold needs food ex: leaves, paper. It also needs moisture and a place to grow.
Can you find mold in your home?
Absolutely. Sources that can cause problems for mold are flooding, leaky roofs, mud, steam from cooking, shower or bath steam/leaks, damp clothes, humidifiers.
How can you prevent mold in your home?
- Check for moisture on windows
- Check for wood warping
- See if you can smell a musty odor
- check for cracking of plasterboard
If water penetrates any of these areas, there is potential for mold growth.
All of these tips can help save you from a moldy mess!
If you suspect you have mold call:
SERVPRO of NE San Diego at (760)520-1565.
Immediate Service in San Diego County
1/9/2022 (Permalink)
SERVPRO can be there same day for an inspection!
SERVPRO of NE San Diego County provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in NE San Diego County. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.
- 24-Hour Emergency Service
- Faster to Any-Sized Disaster
- Highly Trained Restoration Technicians
- A Trusted Leader in the Restoration Industry
- Locally Owned and Operated
- Advanced Restoration and Cleaning Equipment
Have Questions? Call Us 24/7 – (762) 520-1565
Residential Services
Whether your home needs emergency flood damage or your upholstery cleaned, you can depend on us. Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:
- Water Damage Restoration
- Fire Damage Restoration
- Mold Remediation
- Storm Damage Restoration
- Cleaning Services
- Building/Reconstruction Services
Commercial Services
There's never a convenient time for fire or Water damage to strike your commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business
Our Team Continues to Grow
1/7/2022 (Permalink)
Our team always has your best interest. We will restore before replace when possible.
It is always very busy & exciting at SERVPRO of NE San Diego County. Our franchise and our family continues to grow and grow. We have added new crew chiefs, new estimators, and even new managers. Our vehicles have increased and thankfully for us our work volume has also increased. With any growth there are always expected growing pains but luckily for us, our entire staff has stepped up and we have been able to maintain our very high level of customer service and work quality. Our Yelp reviews have more than doubled in the last year and some of the comments customers have left for us have blown us away. The machine that is SERVPRO of NE San Diego County is running on all cylinders right now and we are ecstatic about these exciting times in our franchise's history. So keep it up team! Let's roll on and roll out every single day and keep the momentum going.
Happy Customers!
1/7/2022 (Permalink)
"You all deserve better than 10. Great experience with all your staff." -SERVPRO customer
We love our customers and thankfully our customers love us.
We always ask our customers to complete a Certificate of Satisfaction or a COS, as we refer to them here at SERVPRO of NE San Diego. The Certificates of Satisfaction are very important to us as they allow us to review how we performed on each job. What did we do well? What can we improve upon on the next job?
The Certificate of Satisfaction included with this blog is from a very satisfied customer we helped with some water damage in San Marcos. Thankfully on this one it looks like there weren't any lessons to be learned or any areas where we needed to make improvements. This customer was incredibly happy with the work we performed and even wrote "You all deserve better than 10. Great experience with all your staff," in the comments section.
We are very happy that our customer was satisfied and also very proud of our staff for providing excellent work. Your reputation is everything in the restoration industry.
SERVPRO Sea of Green
1/7/2022 (Permalink)
When disaster strikes, SERVPRO storm team is the quickest on the scene.
SERVPRO has a large loss response team that is here to serve any large loss commercial needs. Our group is full of specialists that are qualified to help during a storm disaster. During a large storm disaster SERVPRO corporate sends out a "sea of green" which is when all the SERVPROS from across the country come together to help during a large storm disaster.
- SERVPRO organizes a network of strategically positioned storm teams on standby.
- Immediate mobilization
- 24/7/365
- Mobile and local command centers
- Pre-negotiated pricing
- Corporate oversight and real-time event management
- Commercial and residential losses serviced
- Waiting lists minimized
- Back-end reports for analysis
- Uniformed personnel
- Background checked required
It's amazing to see all the help that comes together. SERVPRO of NE San Diego is dedicated to helping you in your time of need (760)520-1565
Protect Yourself From Mold.
1/7/2022 (Permalink)
Mold can grow in as little as 48 hours after a water damage.
Here are some tips to keep mold out of your home:
- Keep the humidity between 30 to 60 percent.
- Provide for proper drainage away from building foundations.
- Regularly inspect plumbing and appliances for leaks.
- Keep gutters and drains clear of debris.
- Inspect the roof, windows, and other areas where water might enter the building, and perform necessary maintenance.
- Respond to all water instructions immediately.
- Keep in mind mold can grow as soon as 24 to 48 hours after water damage under some conditions
The first 24 hours is the most important in water mitigation. Be sure to call as soon as you detect a leak or water damage in your home.
Contact SERVPRO of NE San Diego at (760)520-1565 for assistance after a water damage or if you discover mold.
Restoring After a Water Damage
1/4/2022 (Permalink)
Lunch and Learns are a great way too teach our insurance agents and adjusters about what our company is capable of handling.
Flooding and water damage events at NE San Diego County commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.
Restoring Commercial Properties Presents Unique Challenges
Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.
About SERVPRO of NE San Diego County
SERVPRO of NE San Diego County specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property
Mold Growth After Water Damages
1/4/2022 (Permalink)
SERVPRO of NE San Diego County CAN Help! (760)520-1565
Here at SERVPRO of NE San Diego County, we get calls about mold on a daily basis. Mold can grow from water damage within a matter of days. This photo shows one of our Crew Chiefs removing mold damaged drywall in a house in Poway, CA while wearing all of the necessary safety equipment. Below is a list of the steps that we go through when properly treating mold damaged materials:
Seal off and contain the affected area with 6ml. plastic containment
Set up an air scrubber running the negative air out of the containment
Put on all the correct safety equipment including a full body PPE suit, gloves, and respirator mask
Remove the affected or damaged material
Bag and dispose of all waste and perform an initial hepa vacuum in the areas where materials were removed
If necessary, wire brush the wood framing that was behind the removed material
Spray and scrub down the whole area with disinfectant
Conduct a final vacuum using a hepa vac
No Biggie, We Can Handle That!
12/6/2021 (Permalink)
SERVPRO office dog
Here at SERVPRO N.Vista/San Marcos. We take our job very serious. We also take our blogs very serious. However, every once in a while, especially when things get stressful as they can in the restoration industry, you need to relax and have a little fun. You need something to help you have a little fun and take your mind off of work for a little while. You need a stress relief. That is why our office has Biggie. Biggie is our resident office French Bulldog. He belongs to our estimator Sahar. He is awful at filing, can't answer phones, doesn't know the first thing about restoration, yet he is one of the most popular employees we have at our franchise. Everybody loves Biggie because when you are having a bad or stressful day he is always there to greet you at the door and make you feel better.
Fire Damage In The Home
12/6/2021 (Permalink)
USMC, POWMIA, USA, SERVPRO
Your roofing seems fine until a heavy storm hits and you find leaks all over your home. The day is gloomy, you want to stay inside and watch the rain fall from the window not from inside your living room ceiling. An option that a homeowner may have is to seal their roof. Sealing a roof includes options:
- two layers of felt
- synthetic roof membranes
- a polyurethane foam spray (for existing roofs)
When you seal your roof, it gives an extra protection against rain storms.
It is said that the roofing industry has suggested the felt paper as a way to help drain water away once it is behind the roof cover. The roof covering that you chose should be sealed with a membrane that is strong enough to be watertight, will stay in place if the primary roof blows off.
Fire Sprinkler Causes Damage
12/6/2021 (Permalink)
Walking the job site to get to work.
A fire sprinkler is a very effective fire safety tool; however, it can be unintentionally discharged. Like the recent large loss we took care for a San Diego Hotel building.
After a fire sprinkler was unintentionally discharged on the third story, management decided to call our team to assist in the dry out. With lots a strategic planning and many long hours we successfully dried their structure and get them back to business in no time.
"Like it never even happened."
A typical fire sprinkler head for a commercial system will discharge 20-40 gallons of water each minute. This can be very disruptive to your business and can cost a lot of time and money to clean/ repair. There are 3 practical steps to prevent and prepare for a fire sprinkler system discharge.
All business owners should be sure each and every employee receives the proper education needed to reduce the risk of accidents.
24/7 Emergency Service
